Shipping policy

 

 

 

At CYMRU, we are committed to providing an exceptional shopping experience for our UK customers, including clear and straightforward shipping policies. We offer free shipping on all orders.

Shipping Destinations

This shipping policy applies to orders shipped within the United Kingdom.

Delivery Times

Below are the estimated delivery times for all packages:

Order Cut-Off & Processing Time

  • 5:00 PM (GMT -00:00). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

  • Orders placed after the cut-off time or on weekends/holidays will be processed the next business day.

  • Order handling time (Processing time) is 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

  • Transit time:  6 to 8 business days (Monday to Friday).
  • Estimated delivery time: 7 to 10 business days.

Carriers

We partner with the following reliable carriers for deliveries within the United States

  • Royal Mail
  • UPS
  • Evri

Shipping Costs & Customs

  • Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order requirement.
  • Delivery Issues: If you experience any issues with your delivery, delayed or appears lost, please reach out to us immediately at Contact@cymbru.com customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information:

 

Store Name: CYMBRU

Address:  14-28 Oxford St, London W1D 1AU

Email: Contact@cymbru.com

Phone : +44 7448538493

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-00:00)

We aim to reply within 1–2 business days.