Shipping policy

 

 

Shipping Policy

At CYMBRU, we are committed to providing an exceptional shopping experience for our customers worldwide, including clear and straightforward shipping policies. We offer free shipping on every order, to every country we deliver to — no minimum spend required.

Shipping Destinations

We currently ship to the United Kingdom, United States, Canada, Australia, and Europe. If your country isn't listed at checkout, please contact us at contact@cymbru.com and we'll let you know if delivery to your location is possible.

Order Cut-Off & Processing Time

  • Orders placed before 5:00 PM (GMT) are processed the same business day.
  • Orders placed after 5:00 PM (GMT), or on weekends/holidays, are processed the next business day.
  • Order handling time (processing): 1–2 business days (Monday to Friday), before your order is handed to a carrier.

Delivery Times by Region

Once dispatched, estimated delivery times are as follows:

Region Transit Time Estimated Delivery
United Kingdom 6–9 business days 7–11 business days
United States 5–11 business days 6–13 business days
Canada 6–13 business days 7–15 business days
Australia 5–9 business days 6–11 business days
Europe 5–9 business days 6–11 business days

Transit times run Monday to Friday and exclude public holidays. Estimated delivery time includes processing time plus transit time.

Carriers

We work with a network of trusted carriers selected for reliability in each region, which may include Royal Mail, UPS, and Evri, among others depending on destination. The carrier used for your order will be shown on your tracking confirmation email.

Shipping Costs & Customs

  • Free Shipping: All orders, to every destination we deliver to, qualify for free shipping — no minimum order required.
  • Customs & Import Duties: For orders shipped outside the UK, your parcel may be subject to customs fees, import duties, or local taxes imposed by your country. These charges, if any, are the responsibility of the customer and are not included in your order total. We're unable to predict the exact amount, as it varies by country.
  • Delivery Issues: If your delivery is delayed, appears lost, or you experience any other issue, please contact us immediately at contact@cymbru.com. We're here to make sure your order arrives safely.

Tracking Your Order

Once your order has shipped, you'll receive an email with your tracking number and a link to monitor your parcel's journey on our Order Tracking page.

Questions?

Visit our Frequently Asked Questions page or contact our customer service team — we're happy to help.

Contact Information

Store Name: CYMBRU
Email: contact@cymbru.com 
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)

We aim to reply within 1–2 business days.