Refund policy

Return & Refund Policy

Return & Refund Policy

30-Day Easy Returns.

At CYMBRU, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns: Returning items to us is easy and our client support team will assist you.

Return Shipping Costs

  • Defective or incorrect items: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

  • Customer remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. Customer will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

How to Initiate a Return

  1. Contact Us: Email our team at contact@cymbru.com with your order number and reason for the return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges & Replacements

  • Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily. If your item is defective or incorrect, you may request a free replacement instead of a refund, contact our customer service team at contact@cymbru.com  and we will take care of it.

Questions? 

Visit our FAQs page or contact our customer support

Contact Information:

 

Store Name: CYMBRU

Address:  14-28 Oxford St, London W1D 1AU

Email: Contact@cymbru.com

Phone: +44 7448538493

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-00:00)

We aim to reply within 1–2 business days.