Frequently Asked Questions
ORDER & SHIPPING
Do you offer free shipping on all orders?
Yes, shipping is free on every order, no minimums. You’ll receive a tracking link by email as soon as your parcel ships.
How long does shipping take?
Most orders dispatch in1–2 business days. Typical delivery windows:
United Kingdom:• Transit time: 6 to 9 business days (Monday to Friday).
• Estimated delivery time: 7 to 11 business days.United States:• Transit time: 5 to 11 business days (Monday to Friday).
• Estimated delivery time: 6 to 13 business days.Australia:• Transit time: 5 to 9 business days (Monday to Friday).
• Estimated delivery time: 6 to 11 business days.Canada:• Transit time: 6 to 13 business days (Monday to Friday).
• Estimated delivery time: 7 to 15 business days.Europe:• Transit time: 5 to 9 business days (Monday to Friday).
• Estimated delivery time: 6 to 11 business days.
How do I track my order?
As soon as we ship, we email your tracking link. Didn’t get it? Check spam or contact us at contact@cymbru.com
Can I change my shipping address after ordering?
If your order hasn’t shipped, we’ll update it, email contact@cymbru.com ASAP with your order number and the correct address.
RETURN & EXCHANGES
What is your 30-day money-back guarantee?
Try it at home, risk-free. If it’s not a match, return within 30 days of delivery for a full refund, no questions asked.
Can i exchange my items?
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
How do I start a return or exchange?
Email contact@cymbru.com with your order number. We’ll send a return label (where available) or instructions. Exchanges are processed as soon as your return is in transit.
When will I get my refund?
Refunds go to your original payment method within 7 business days after we receive and inspect your return.
What if my parcel is delayed?
On rare occasions, delivery might take a little longer than the usual shipping time mentioned above. Most delays are due to courier processes, which are unfortunately out of our control.
But don’t worry we’ll make sure your parcel gets to you! If your order happens to get lost along the way, we’ve got you covered. We’ll happily send you a replacement free of charge or offer a full refund whichever you prefer. Just reach out to us here and we’ll sort it out.
PRODUCT & MATERIAL
What are your pieces made of?
We carefully craft our jewellery using three high-quality metals: stainless steel, titanium, and sterling silver. Each product description clearly states the specific material used, so you always know exactly what you’re wearing.
All of our pieces are nickel-free and gentle on the skin, making them suitable for everyday wear. We choose materials not only for their beauty, but for their durability, comfort, and long-lasting shine.
Because jewellery should feel as good as it looks. ✨
Will the colour change over time?
Our plating is designed for lasting brilliance. With proper care, your jewellery will maintain its shine and colour through everyday wear.
And for complete peace of mind — if your piece ever fades or discolours under normal use, it is protected by our Lifetime Colour Guarantee.
Because timeless jewellery should keep its glow, just like you. ✨
How should I care for my jewellery?
Designed for everyday wear — made to last beautifully.
To keep your jewellery looking radiant, rinse gently with fresh water after exposure to saltwater or chlorine. Pat dry with a soft cloth and store it in its pouch when not in use to protect it from scratches and air exposure.
Avoid harsh chemicals such as bleach, cleaning agents, or solvents, as these can affect the finish over time.
With just a little care, your jewellery will continue to shine effortlessly — day after day. ✨
Colour That Lasts a Lifetime
What does the Lifetime Warranty cover?
Our Lifetime Warranty protects your piece against colour loss, fading, or abnormal tarnishing under normal everyday wear — for as long as you own it.
We stand behind the quality of our craftsmanship, ensuring your jewellery keeps its brilliance and beauty over time.
Because when we say lasting, we mean it. ✨
How do I make a guarantee claim?
Simply email our support here,with your order number, a clear photo of the item, and a short description of the issue. Our team will review your request promptly and guide you through the next steps.
Once approved, we’ll arrange a replacement or offer store credit — whichever works best for you.
We make it simple, because standing behind our jewellery should feel effortless. ✨
Collapsible row
Are there any exclusions?
Our Lifetime Warranty does not cover loss or theft, deep scratches, intentional damage, or damage caused by exposure to harsh chemicals such as bleach or solvents.
If a specific style has been discontinued, we will provide a replacement of equal value or offer store credit.
We are committed to fairness and quality — ensuring you are always supported while maintaining the integrity of our craftsmanship. ✨
Sizing & Fit Guide
How do I find my ring size?
Finding your perfect fit is simple. Use our printable Ring Sizer (PDF) for an accurate measurement at home, or compare a ring you already own to our detailed size guide.
If you’re between sizes, we recommend sizing up for the most comfortable fit.
Because the perfect ring should feel as good as it looks. 💍✨
What chain lengths do you offer?
Most of our necklaces are designed in adjustable 16–18 inch lengths (40–45 cm), allowing you to customise the fit to suit your style and layering preference.
For exact measurements and details, please refer to the individual product page.
Thoughtfully designed for effortless layering and everyday elegance. ✨
Tips for a comfortable ear stack
Start with lightweight huggies as your base, add a delicate hoop for dimension, and finish with a subtle stud for balance. Mixing sizes and textures creates a layered look that feels effortless yet refined.
All of our pieces are hypoallergenic and designed for comfortable, all-day wear — so your stack looks beautiful and feels even better.
Style boldly. Wear comfortably. ✨
ORDERS & PAYMENTS
What payment methods do you accept?
We offer a range of secure and convenient payment options to make checkout effortless. All major credit and debit cards are accepted, along with PayPal, Apple Pay, and Google Pay.
Buy now, pay later services — such as Klarna and Clearpay — are also available in select regions.
Flexible, secure, and designed to suit you. ✨
Can I use more than one discount code?
Only one discount code can be applied per order, unless otherwise stated.
We occasionally run special promotions that may allow additional offers — so be sure to check the details of each promotion carefully.
Simple, transparent, and always fair. ✨