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Last Updated: March 28, 2025
This Privacy Policy outlines how Nova ("we", "us", "our", or the "Site") collects, uses, and shares your personal information when you visit, interact with, or make purchases from cymbru.com (the "Site") or communicate with us otherwise (collectively, the "Services").
References to "you" and "your" mean any user of the Services, including customers, website visitors, or any individual whose information we collect in accordance with this Privacy Policy.
Please review this Privacy Policy carefully.
We may modify this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updated versions will be posted on the Site with a revised "Last Updated" date. Where required by law, we will notify you of significant changes.
We collect personal information from a variety of sources depending on how you interact with us.
In addition to the uses described below, we may use your information to communicate with you, improve our Services, comply with legal obligations, enforce our terms, and protect the Site and its users.
Examples include:
Contact Information: Name, address, phone number, email.
Order Information: Billing/shipping addresses, payment details, purchase history.
Account Information: Username, password, security questions.
Shopping Activity: Items viewed, carted, purchased, loyalty points, reviews, referrals, gift cards.
Customer Support: Information you provide when contacting us.
Providing certain information is optional but may limit your ability to access some features.
When you interact with the Site, we automatically collect "Usage Data" through cookies and similar technologies, including:
Device and browser type
IP address
Pages visited, time spent
Network information
We may receive your information from service providers and partners like:
Shopify, which powers our Site
Payment processors, who handle your payment information
Advertising and analytics partners, through cookies, pixels, and SDKs
All third-party data is handled according to this Privacy Policy.
Provide Services: Fulfill orders, process payments, manage accounts, arrange deliveries, and returns.
Marketing and Advertising: Send promotions via email, text, or post and tailor ads across platforms.
Security and Fraud Prevention: Detect, investigate, and prevent fraudulent activities.
Customer Support and Improvements: Provide assistance and enhance your shopping experience.
For EEA residents, the legal basis is usually our legitimate interest or contract fulfillment, as defined under Art. 6 (1) (f) GDPR.
We use cookies to improve and operate our Site, enhance your experience, run analytics, and provide tailored advertising.
You can control cookie preferences through your browser settings, but disabling cookies may affect functionality.
For Shopify's cookie practices, visit: Shopify Cookie Policy.
We may share your information with:
Service providers (e.g., IT, shipping, payment, data analytics)
Marketing partners (for advertising purposes)
Affiliates within our business group
Legal or regulatory bodies (where required)
In case of business transfers (e.g., mergers, acquisitions)
We do not sell or use sensitive personal information without your consent.
Content you post publicly (such as reviews) is accessible to anyone.
We are not responsible for how others use the information you choose to share publicly.
Our Site may link to third-party websites.
We are not responsible for the privacy practices or content of external sites.
Please review their privacy policies separately.
Our Services are not intended for children under 16.
We do not knowingly collect personal information from children.
If you believe a child has shared information with us, please contact us to delete it.
While we use reasonable safeguards, no system is entirely secure.
Please avoid sending sensitive information through unsecured channels.
We retain personal information as needed to fulfill orders, comply with legal obligations, resolve disputes, or enforce agreements.
Depending on your location, you may have the right to:
Access, correct, or delete your information
Request data portability
Restrict or object to certain processing
Withdraw consent at any time
Manage your communication preferences (unsubscribe from emails)
Appeal decisions or lodge complaints with your data protection authority
We will verify your identity before fulfilling privacy requests and will not discriminate against you for exercising your rights.
Your information may be processed outside of your home country, including by service providers in other jurisdictions.
When transferring data from Europe, we rely on Standard Contractual Clauses or other recognized legal mechanisms.
For questions, concerns, or to exercise your rights, please contact us:
📧 Email: Contact@cymbru.com
🏢 Address: 14-28 Oxford St, London W1D 1AU
We act as the data controller of your personal information unless stated otherwise.
Yes, shipping is free on every order, no minimums. You’ll receive a tracking link by email as soon as your parcel ships.
Most orders dispatch in1–2 business days. Typical delivery windows:
United Kingdom:• Transit time: 6 to 9 business days (Monday to Friday).
• Estimated delivery time: 7 to 11 business days.United States:• Transit time: 5 to 11 business days (Monday to Friday).
• Estimated delivery time: 6 to 13 business days.Australia:• Transit time: 5 to 9 business days (Monday to Friday).
• Estimated delivery time: 6 to 11 business days.Canada:• Transit time: 6 to 13 business days (Monday to Friday).
• Estimated delivery time: 7 to 15 business days.Europe:• Transit time: 5 to 9 business days (Monday to Friday).
• Estimated delivery time: 6 to 11 business days.
As soon as we ship, we email your tracking link. Didn’t get it? Check spam or contact us at contact@cymbru.com
If your order hasn’t shipped, we’ll update it, email Contact@cymbru.com ASAP with your order number and the correct address.
Try it at home, risk-free. If it’s not a match, return within 30 days of delivery for a full refund, no questions asked.
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Email Contact@Cymbru.com with your order number. We’ll send a return label (where available) or instructions. Exchanges are processed as soon as your return is in transit.
Refunds go to your original payment method within 7 business days after we receive and inspect your return.
On rare occasions, delivery might take a little longer than the usual shipping time mentioned above. Most delays are due to courier processes, which are unfortunately out of our control.
But don’t worry we’ll make sure your parcel gets to you! If your order happens to get lost along the way, we’ve got you covered. We’ll happily send you a replacement free of charge or offer a full refund whichever you prefer. Just reach out to us here and we’ll sort it out.